F.A.Q | Frequently Asked Questions

Q. What are Eisko’s services?

Eisko services is an online platform designed to help you or your studio gain time, flexibility and productivity. It is based on technologies developed over the years by Eisko and the list of services available will grow quickly in a near future.

Q. What is Blendshapes on Demand?

Blendshapes on demand® is one of our in-house animation tools that we freshly released online to make your life easier! This service enables to transfer deformations from one mesh to another independently of their topology while taking into account their morphological differences. By automatically transferring a whole set of expressions to a series of models you provide us, this service will not only make you gain time within your tight deadlines but will also drastically improve the quality of your assets’ animations.

Q. Why should I be using Blendshapes on demand?

Quite simply, it is an easy, quick and affordable base of work to save you a great deal of money and effort on any production requiring facial animation. Whether you are considering to use the blendshapes in a traditional animation rig or just to help you on sculpting expressions, this service is a true cost-efficient game changer to populate your digital worlds and animate your models!

Q. How long will it take?

You can expect your model with the new blendshapes back into your email box within 24 hours after its validation. As we consider a FIFO queue strategy, it can be quicker and really depends on the workload at the time of your order. We also prefer to proceed to a manual check of your model before and after the process to ensure its soundness. Bear in mind that a clean scene following the recommended tips will always be quicker.

Q. What happens once I’ve uploaded the data?

You’ll get a detailed notification of reception at your login address and we take care of the rest. You will then be able to check the process status here once logged in to your dashboard.

Q. What exactly should I upload for Blendshapes on Demand?

You will be ask to upload one single target model per purchase item and you can naturally consider as many purchase item that you want. We can process any polygonal mesh Topology and UVs, so there is no particular technical requirement for your head model. We accept OBJ and FBX files.

TIPS

The best practice when uploading the face model is to remove its additional elements such as eyes, tongue, teeth, etc. as well as hair features like eyelashes, eyebrows, beard. It would work with these elements as long as they are separated but it could take a bit longer. In the same fashion, a neutral pose (eyes medium opened -and mouth shut) is highly recommended unless purposely deformed.


Feel free to contact us prior to the upload if you have any concerns.

Q. What is Rig on Demand?

Rig on Demand® is an online service to apply a set of blendshapes/bones to your model and let you control them with a provided custom-made rig. It is the logical development from Blendshapes on Demand®, as it seemed obvious to us that artists needed not only good expressions but proper ways to control them too.

Q. How much control do I get?

As described on the service page, the rig provided by our solution offers several ways to control the expressions, and on different levels. Separate panels will give you a more general control over blendshapes and expressions while on-mesh controllers grant you finer control on detailed parts and bones. Display handles makes it intuitive to toggle between modes. Our experience has shown riggers ususally have their own ways and habits so we also made sure our rig was fully customisable and upgradable.

Q. Why should I be using Rig on Demand?

Because you think rigging can be awfully time-consuming and this is a great, fast and ready-to-use solution. Because your models will also receive more than 120 expressions, all issuing from original HD scans. Because what you want to focus on is an animation up to the industry standards. Because in the end, you still choose if you prefer to use it as a solid base of work for your main characters or just an awesome fast and cheap way to grant any background characters great facial animations.

Q. How long will it take?

For Rig on Demand, the whole process of a single head model can take up to two working days as we consider a FIFO queue strategy. Therefore, the timings could vary according to the number of models you submit and the current pipe workload. We also manually verify the model prior to processing and to delivering back which can add delays, especially when the scene does not follow the recommended tips.

What exactly should I upload for Rig on Demand?

Uploaded models should be in OBJ or FBX formats. Each facial model should have separated meshes for complementary elements or head props (eye features, tongue, teeth, etc.). Any other included elements (body, props, etc.) will remain untouched but keep in mind that the simpler the scene the faster and more efficient the service. Please also make sure the face mesh is plain (holeless). Do not hesitate to get in touch with us if you have any doubts.

Q. What will happen once the job is done?

You will be notified of the task completion through your email and provided with a link towards your package. In your dashboard, you will have access to the processing status and your deliveries that you can download as FBX files.

Q. Are my models safe with you?

The ownership and exploitation rights attached to uploaded data are naturally intact and the confidentiality is insured by the fact your uploaded models are automatically suppressed from our servers after processing.

Q. What are rights on the delivered rig/blendshapes?

You naturally get the ownership of the rig/blendshapes delivered by our service; however your exploitation rights depends on the licence you selected to purchase:

- Pro use: for artists, research projects and studios whose revenue does not exceed 1M$. Please refer to the Creative Commons Attribution 4.0 International license.

- Enterprise license: for heavier use from studios and companies whose revenue exceeds 1M$. Please refer to the Creative Commons Attribution 4.0 International license.

Q. What kind of support do I get when I buy your Services?

We are fully dedicated to answer your requests through the contact form and email: contact[at]eiskoservices.com and to do so in the best working hours times possible (GMT+1). However, our support does not extend beyond ensuring the the provided service rig or blendshapes is fully functional in the context it was delivered in. We cannot commit to help you integrating our service into your already existing platforms or project, nor any scenes different than the originally provided one.
As our services will grow, we’ll also develop a series of tutorials and documentation, as well as newsletters detailing the new releases.

Q. Who is Eisko?

Eisko is a technology company specializing in creating, managing and exploiting digital doubles for movie productions (cinema, advertising, events) and interactive applications (video-games, mobile, VR / AR). Please check out our website and follow our facebook, twitter, youtube, vimeo channels for more info.

Based on 15+ years of research and development, Eisko progressively offers its truly discriminant technology as Software As A Service through this platform in order to leverage the digital creation of qualitative content and to open new usages such as virtual assistant, 3D web, 3D print, 3D hologram…